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Sarah Coakley
Michigan State University's Office of the Ombudsman celebrates their 40th anniversary this year, making it the longest operating ombudsman office in all 50 states. Created in 1967, this office was established to explain the rights that each student has, which are stated in the Academic Freedom for Students at Michigan State University, and to help settle any grievances, conflicts, or concerns. The Ombudsman deals with many issues such as: classroom disputes, grade or exam issues, academic dishonesty, conflicts between teachers and students, registration, academic hearings, university policies and rules, tuition, housing or any other disputes. A record of 1,720 contacts was made this year, with 70 percent being from students, parents and alumni. The other 20% of contacts were from faculty. "Everybody can come here with conflicts and problems," stated Ombudsman Stan Soffin. He explained that there are certain processes that the ombudsman takes to solve conflicts and grievances. They start by carefully listening to the concern, and then explain the rights and responsibilities of the student. Next they clarify any university policies that apply to the specific situation. Accordingly, they express fair options and direct students to the appropriate university resources. If necessary, informal investigation begins. The final step is to provide guidance in the academic grievance hearing process. The ombudsman strives to complete these tasks in a confidential, independent, neutral and informal way. “We help students understand what they've done and always explain the situation," said Soffin. “We’re not a student advocate,” he explained, but the ombudsman said he provides fairness and help for the student to get through their hearing. The rules/consequences of one issue the ombudsman deals with, academic cheating or plagiarism, are spelled out precisely on the ombudsman’s website. The instructions professors and students could take in regards to dealing with plagiarism are explained. The ombudsman also provides helpful suggestions to stray away from suspicions of cheating. For example, while taking an exam keep your eyes fixed on your own exam, turn all cell phones off and don’t sit next to friends. Students with problems or conflicts can contact the Office of the Ombudsman which is comprised of ombudsman Soffin, assistant ombudsman Sandra Harley and office manager Julie Peters. It is located at 129 N. Kedzie and can be reached via phone 517-353-8830 or email ombud@msu.edu. Questions? Comments? Contact Sarah Coakley at coakley2@msu.edu |
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